Welcome to Crafts Cymru — a curated online marketplace for handmade, culturally authentic, and artist-led products based in Wales. By joining as a Vendor, you agree to the following terms and conditions.
1. Definitions
“Crafts Cymru” refers to the platform operated at craftscymru.com, its owners, and its representatives.
“Vendor” means any business or individual accepted to list and sell products on the Crafts Cymru marketplace.
“Buyer” means a customer purchasing goods through the platform.
“Agreement” refers to this Vendor Agreement.
2. Role of Crafts Cymru
Crafts Cymru operates as a marketplace facilitator, providing an online platform for vendors to list and sell their products. We do not own or stock the products and are not the seller of record. Vendors are responsible for the products, pricing, descriptions, delivery, customer service, and compliance with law.
3. Vendor Responsibilities
By using Crafts Cymru, you agree to:
Only list items you have made, designed, or significantly altered yourself.
Maintain accurate, honest, and up-to-date product listings.
Provide accurate shipping rates, delivery methods, and estimated times. Update the platform promptly if changes occur (e.g. holidays or delays).
Ensure all products listed are currently available and remove or mark as "out of stock" when applicable.
Fulfil orders promptly and within the advertised delivery times.
Respond to customer messages and Crafts Cymru communications in a timely and professional manner, typically within 2 working days.
Clearly communicate a returns and refunds policy that complies with UK consumer law, including the 14-day right to cancel.
Handle all returns, cancellations, or disputes directly with the customer in accordance with UK law.
Source all materials legally and ethically, especially when using animal-based or culturally significant resources.
Not post or solicit fake reviews, incentivize feedback, or manipulate ratings or testimonials.
Use platform features (e.g., order management, messaging, analytics) responsibly and solely for their intended purposes.
Provide customer service to a high professional standard.
Comply with all applicable laws and regulations, including consumer protection, product safety, intellectual property, and tax obligations.
4. Vendor Verification
All vendors must undergo a verification process prior to listing products. Crafts Cymru reserves the right to approve or reject applications at its sole discretion.
5. Intellectual Property and Content Use
You retain full copyright over your product images, descriptions, and brand identity.
By listing with Crafts Cymru, you grant us a non-exclusive, royalty-free licence to use your content for promotional, advertising, and editorial purposes related to the platform.
You must have the rights to use any trademarks, images, or content you upload.
6. Product Standards
Only products that reflect the spirit and standards of Welsh craftsmanship may be sold. This includes:
Items handmade or significantly altered by the Vendor.
Products inspired by or tied to Welsh culture, design, language, or materials.
Respectful and accurate use of traditional symbols and Welsh language.
Original designs that are not copied from other makers or commercial products.
Products that demonstrate high standards of craftsmanship and finish.
Truthful product descriptions that accurately reflect the item’s materials, size, and origin.
Product images that show the actual item being sold. Use of mockups, filters, or AI-generated imagery must be clearly disclosed.
Use of sustainable, locally sourced, or recycled materials is encouraged and should be noted where applicable.
Crafts Cymru reserves the right to request proof of authenticity or remove listings that do not meet these standards.
7. Restricted Items
The following items are prohibited:
Mass-Produced Goods: Factory-made, drop-shipped, or wholesale items.
Cultural Misrepresentation: Inauthentic use of Welsh cultural elements.
Offensive or Harmful Content: Hate speech, discriminatory content, or content promoting violence.
Alcohol, Tobacco & Drug Products: Including CBD and vape products.
Live Animals or Animal Parts: Including fur, ivory, or endangered species.
Adult Content: Pornographic or explicit items.
Counterfeit or Trademarked Goods: Unauthorized branded or replica goods.
Health & Beauty Products (Without Certification): Skincare, soaps, or foodstuffs without required safety standards.
Perishable Food & Drink: Unless formally approved and certified in future expansion.
8. Content Moderation
Crafts Cymru may remove or disable any listings or content that violate this Agreement or that we deem inappropriate or harmful to the platform’s integrity, with or without prior notice.
9. Plans, Fees, and Commission
Vendors may join via a subscription-based plan or a commission-based model.
All vendors are subject to this agreement regardless of plan.
Subscription fees are billed in advance. All sales revenue is handled via Stripe Connect, with payouts subject to a 14-day delay.
Vendors are responsible for any Stripe fees.
10. Tax Responsibility
Vendors are solely responsible for determining and reporting any taxes due (e.g., VAT, income tax, or corporation tax) resulting from sales made on the platform. Crafts Cymru does not provide tax advice.
11. Marketing and Promotions
Crafts Cymru may offer vendors marketing features such as social promotion, newsletter features, or front-page placement. Inclusion is at Crafts Cymru’s discretion and may be based on plan tier or promotional activity.
12. Bilingual and Accessible Content
Vendors are encouraged to provide bilingual (Welsh and English) product descriptions. Crafts Cymru may assist with translation where possible but is not responsible for linguistic accuracy. Vendors are also encouraged to ensure product listings are accessible and inclusive.
13. Platform Availability
While Crafts Cymru strives to provide continuous platform access, we do not guarantee uninterrupted availability and are not liable for any losses incurred due to downtime, maintenance, or technical errors.
14. Suspension & Termination
You may cancel your vendor account with 30 days' written notice.
Crafts Cymru may suspend or terminate your account with 24 hours' notice if you breach this agreement, break the law, or violate our code of conduct.
Suspension or removal may also occur if your actions harm the reputation or integrity of the platform.
Upon termination or suspension of a Vendor account:
Any outstanding amounts owed to the Vendor for completed and delivered orders will be paid out in accordance with the standard Stripe Connect payout schedule.
Crafts Cymru reserves the right to withhold payouts temporarily if there are unresolved disputes, open investigations, chargebacks, or compliance concerns.
Vendors remain responsible for fulfilling any outstanding orders and handling customer service matters related to their sales, even after termination.
15. Dispute Resolution
In the event of a dispute between Crafts Cymru and the Vendor:
We will attempt to resolve the matter through informal internal review.
If unresolved, both parties agree to enter into binding arbitration under UK law before pursuing court action.
16. Data Protection (UK GDPR)
Both parties agree to comply with all applicable UK and EEA data protection laws.
Vendors are responsible for the lawful handling of any Buyer data they receive.
Crafts Cymru processes data in accordance with our Privacy Policy.
17. Changes to This Agreement
Crafts Cymru may update this Agreement from time to time. Vendors will be notified of material changes via email or dashboard notice. Continued use of the platform constitutes acceptance of any changes.
18. Governing Law
This Agreement shall be governed by and interpreted under the laws of England and Wales. Any legal proceedings shall be brought in the courts of England and Wales.
19. Agreement & Acceptance
By ticking the checkbox during registration, you acknowledge that you have read, understood, and agreed to this Vendor Agreement.
If you have any questions or you would like a PDF copy of this agreement, contact us at [email protected].
Let’s build something beautiful — together, for Wales.